FAQs
Where are you based?
We’re proudly based in Australia and serve pet lovers across the country. Our products ship from trusted global suppliers to help bring you unique, curated finds that aren’t always available in stores.
How long does shipping take?
Most orders arrive within 7–15 business days, depending on your location and the specific product. You’ll receive a tracking number as soon as your order is on its way.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email. You can also reach out to us at [your@email.com] if you need help tracking it down.
Can I return or exchange an item?
Of course. If something’s not quite right, you can return or exchange it within 14 days of receiving your order. Please make sure the item is unused and in original condition. Just contact us and we’ll sort it out.
What kind of products do you sell?
We specialise in stylish, functional, and pet-approved essentials — from comfy beds and bowls to eco-friendly toys and grooming tools. Everything is handpicked with comfort and quality in mind.
Do you stock items for both cats and dogs?
Absolutely. Tail & Paw is for all kinds of companions — whether they purr, wag, or do a bit of both.
Is Tail & Paw a local brand?
Yes — we're an Australian-owned small business, built by pet lovers for pet lovers. While our products may ship from international suppliers, every item is curated with an Aussie pet family in mind.