Terms and Conditions
Welcome to Tail & Paw!
By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully before making a purchase.
1. About Us
Tail & Paw is an Australian-owned online store offering curated pet products sourced from trusted suppliers. We aim to provide quality items for dogs and cats with a focus on style, function, and comfort.
2. Product Information
We strive to ensure all product descriptions and images are accurate and up to date. However, as we source items from global suppliers, some product colours, dimensions, or packaging may vary slightly.
3. Orders & Payments
All prices are listed in Australian Dollars (AUD). We accept payments via Shopify Payments, PayPal, and other major gateways. Once your order is placed, you will receive an email confirmation. Orders cannot be modified once they have been processed.
4. Shipping & Delivery
Shipping times typically range from 7–15 business days, depending on the product and your location. As we work with various fulfillment partners, items may arrive in separate packages. We provide tracking numbers for all shipments.
Tail & Paw is not responsible for delays caused by customs, courier services, or other factors beyond our control.
5. Returns & Exchanges
We accept returns within 7 days of delivery. To be eligible:
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If your item arrives damaged or faulty, please contact us within 7 days of delivery with a photo of the item and your order number. We’ll send a replacement or issue a full refund.
📧 To start a return, please email us at info@tailandpaw.shop
Please note:
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Return shipping costs are the customer’s responsibility
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Items sent back without approval may not be accepted
6. Cancellations
We do not offer cancellations once an order has been processed or shipped. If you need to make changes, contact us immediately after placing your order and we’ll do our best to help.
7. Intellectual Property
All content, images, and branding on this website are the property of Tail & Paw and may not be reproduced or used without permission.
8. Privacy Policy
We respect your privacy. Your personal information is collected for order processing and communication purposes only. For full details, please read our Privacy Policy.
9. Contact Us
If you have questions about your order or these terms, contact us at:
📮 Tail & Paw
PO Box 190
Leederville WA 6007
Australia
📧 Email: info@tailandpaw.shop